Unit Head Complaint Resolution Jobs are announced in MCB
Unit Head, Complaint Resolution is based in Karachi, reporting to the Division Head, Service Quality. A team of Complaint Resolution Analysts report to their Team Leaders, who in turn report to Unit Head, Complaint Resolution.
This role is primarily responsible for monitoring the complaints received from various channels and to ensure effective and timely resolution. Apart from this, Unit Head, Complaint Resolution is also responsible to develop and ensure compliance of Complaint Resolution strategy for the Complaint Resolution Unit. In addition, the Unit Head will be required to conduct root cause analysis of major complaint categories / customer pain points and follow through on rectifying gaps.
Leadership qualities, Communication Skills, Interpersonal Skills, negotiation skills, Pressure Handling Skills