Home / Latest Jobs / Unit Head Complaint Resolution Jobs are announced in MCB 11-2-2017 Pak Creamy Jobs Ad

Unit Head Complaint Resolution Jobs are announced in MCB 11-2-2017 Pak Creamy Jobs Ad

Unit Head Complaint Resolution Jobs are announced in MCB

Unit Head Complaint Resolution Jobs are announced in MCB 11-2-2017 Pak Creamy Jobs Ad

Job Detail
Industry:

Banking/Financial Services
Category:

Client Services & Customer Support
Job Type:

Full Time/Permanent ( First Shift (Day) )
Department:

Branch Banking Unit / Service Quality Department
Job Location:

Karachi
Gender:

No Preference
Minimum Education:

Bachelors
Career Level:

Department Head
Minimum Experience:

10 Years(3 + Years of Managing a Team)
Apply By:

Feb 25, 2017
Posted On:

Jan 25, 2017
Job Description

Unit Head, Complaint Resolution is based in Karachi, reporting to the Division Head, Service Quality. A team of Complaint Resolution Analysts report to their Team Leaders, who in turn report to Unit Head, Complaint Resolution.

This role is primarily responsible for monitoring the complaints received from various channels and to ensure effective and timely resolution. Apart from this, Unit Head, Complaint Resolution is also responsible to develop and ensure compliance of Complaint Resolution strategy for the Complaint Resolution Unit. In addition, the Unit Head will be required to conduct root cause analysis of major complaint categories / customer pain points and follow through on rectifying gaps.

Required Skills

Leadership qualities, Communication Skills, Interpersonal Skills, negotiation skills, Pressure Handling Skills

CLICK HERE FOR APPLY ONLINE

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